Danieli Automation
Customer Assistance
Customer Assistance
Customer assistance


Worldwide Assistance For Steelmaking Plants

Offers immediate assistance to customers by helping them in identifying problems and promptly finding remedies. It represents the best way to invest pre- and after-sale to reduce costs of transfer, intervention and movement of technicians. All automation system can be supported by TeleService, as HMI/OWS interface units, PLC systems, Level 2 process control systems and Level 3 manufacturing execution system.

An high connection speed Internet connection is required in order to activate TeleService. Essentially, TeleService is a fast remote intervention of a specialist in order to reduce the causes of stop and the stops whenever there will be the necessity to detect the failure for bad electrical working or to automation systems; The Remote Control does not require the installation of a software. The Customer screen appears in a window of the Danieli Automation technician, that has full control of the applications. Anyway for safety reason, at any time the customer is able to stop the intervention and take control back of his own pc. For all eventualities, every assistance session is registered on files and it could be used to verify the correct execution of the operation.