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REMOTE SUPPORT

 Remote Control

 Remote Support 

 Remote Access

  
Deliver On-Demand Remote Support to our Customer or Employees
With just a web browser and an internet connection, Danieli Automation Remote Support Services let to establish an immediate connection between Danieli Automation and Customer computers providing on-demand remote technical or sales assistance as if our staff were sitting right next to them.
Our Customers receive fast and efficient support without having to go through multiple calls to diagnose the problem. No more expensive on-site visits or downtime for customer applications.

How it works



Phase 1: The end user calls Danieli Automation Support Center asking for support. The Danieli Automation representative provides the end user with the Support Portal URL and a unique connection code to begin the remote-support session.
  Insert session code:

 


Phase 2: with the end user's permission, a secure thin client will be downloaded and installed on the customer pc. Our representative can immediately diagnose, troubleshoot and resolve the incident using a variety of incident tools, including: chat, remote diagnostic, file transfer, reboot and reconnect, annotation tools, team collaboration and session transfer.		    


Phase 3: at the end of the session, the end user immediately provides input on the support experience, enabling our organization to address session metrics and maintain a high standard of customer satisfaction and loyalty.